Story · Felipe Felisola Caso and Francesco Galletta (Monzo)

A Bank Built Its Own Coding Agent. It Took Off (Felipe Felisola Caso and Francesco Galletta (Monzo))

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Monzo's in-house agent started as an emoji you react with in Slack and now authors over 10% of all merged PRs across its tech teams at more than 1,800 tasks a day, on an MCP gateway into internal tools and a sandboxed orchestration system built for a regulated bank.

In plain words

  • Monzo built a helper that uses artificial intelligence to write computer code for the bank.
  • Staff could first ask it to work by reacting to a Slack message with an emoji.
  • It works in an isolated computer workspace with access to the bank's internal tools and information.
  • Bank staff who do not write code can use the helper to get changes made.

Appeared in

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