Story · Coinbase Engineering
Autopilot: engineering an agentic quality loop for support automation (Coinbase Engineering)
blog post · Story page
Every Coinbase support procedure is a versioned decision tree, and Autopilot runs agents that author, test, red-team, score and analyze it behind contracts, fixtures, CI gates and human sign-off on writes. The post says this makes judgment cheaper and more repeatable, not optional.
In plain words
- Coinbase built Autopilot to help keep its automated customer support working correctly.
- Support bots follow written steps that tell them what information to check and how to handle a customer's problem.
- Autopilot checks those steps for mistakes and possible misuse before people approve changes.
- Coinbase says this reduces the manual work needed to maintain support bots as their software changes.
Appeared in
- Approve one operation, run another: the binding failure in shipped agent products
Sep 22, 2026 · in the sections
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