Story · Gus Iwanaga (commercetools)

The End of the Static Screen: Architecting Intent-Driven UX (Gus Iwanaga (commercetools))

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Gus Iwanaga asked his generative UI for a Q1 sales report four times and got four different layouts, so he wouldn't ship it. commercetools now runs an orchestrator that classifies intent, calls tools, picks eligible components and emits a schema-bound UI spec rendered with native components.

In plain words

  • commercetools stopped letting artificial intelligence freely build sales-report screens after the same request produced four inconsistent layouts.
  • A coordinator first identifies the user's goal, then uses the needed software tools to gather information.
  • It chooses only approved screen parts and follows a fixed structure that limits what the result can contain.
  • Business teams get flexible screens while retaining control over their layout and wording.

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