Story · Roberto Milev & Uday Kanagala (Navan)
Agents Are Where Microservices Were in 2015 (Roberto Milev & Uday Kanagala (Navan))
talk · Story page
Book a flight when the fare drops below 200 dollars and it fires two weeks later: who made that purchase? Navan's answers are a hard split between delegated-user authority and service identity, guardrails before and after every tool call, and a master agent that loads separately testable skills.
In plain words
- Navan described how its travel software lets artificial intelligence make purchases while keeping authority and safety checks clear.
- Each action uses either a traveler's delegated permission or a separate company-owned identity.
- Safety checks run before and after every action the software takes through another program.
- One central artificial intelligence system loads separate abilities that teams can test on their own.
- Travel companies can automate delayed purchases while still knowing whose permission applies and when a person should step in.
Appeared in
- Maersk's 100,000 corrections, preference-trap evals, and Tencent's Hy4 Preview
Aug 31, 2026 · in the sections
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